Frequently asked questions

Convalescence and rehabilitation are both important components of recovery after surgery or serious illness. While both measures aim to get you back to everyday fitness, there are significant differences between them. These mainly concern the question of who covers the costs.

Rehabilitation is an inpatient stay that is financed by your health insurance company by means of a cost approval. A rehabilitation stay usually takes place immediately after a hospital stay, and you will be assigned to a clinic that corresponds to your rehabilitation goals. Depending on your insurance class, you will benefit from various hotel services (similar to a hospital stay), such as a single room or a free choice of menu. The focus is on an intensive therapy programme, both in groups and in individual settings. Our partner ZURZACH Care Rehaklinik Sonnmatt Luzern specialises in musculoskeletal and neurological rehabilitation.

A spa stay is similar to outpatient treatment in a hotel setting. You decide which qualified establishment you would like to use for comprehensive medical, therapeutic and nursing services. This requires a doctor's prescription for spa treatment. This regulates the outpatient billing of nursing, therapeutic and medical services with your health insurance company. You only pay the excess and any franchise.

You generally pay for hotel services such as rooms and meals yourself, as you choose the hotel and room category yourself. Your insurance class is irrelevant in an outpatient setting. Depending on your insurance model (especially supplementary insurance), you will be reimbursed for part of your spa stay. Clarify the services included with your health insurance provider in advance. Depending on the model, the contribution towards a spa stay can range from CHF 20 to CHF 200 per day.

You are welcome at any time – as a hotel, we do not have visiting hours. We and, above all, our guests look forward to your visit. Our restaurants offer a variety of dishes throughout the day, and the terraces offer a fantastic view of the mountains and the lake. We recommend reserving a table for lunch and dinner.

If you would like to visit our partner ZURZACH Care Rehaklinik, please check the current visiting hours in advance. However, you are welcome to join us for lunch or dinner at any time.

We usually bill medical, therapeutic and doctor's services directly to your health insurance company (spa prescription). You pay the hotel bill for accommodation, meals and other services directly to us at the hotel. We will be happy to provide you with a statement of your hotel accommodation, which you can then submit to your health insurance company for a possible refund.

The treatment prescription must be issued by your attending physician or your general practitioner.

Care services are billed on an outpatient basis according to the applicable Spitex tariff.

Yes, it is possible to extend your stay, subject to availability. Please contact our reception team.

Yes. Our therapists have a wide range of physiotherapy training and further education and bring with them many years of in-depth experience. A special feature at Sonnmatt Lucerne is access to water therapy in individual settings.

These two specialised therapies are available from our partner ZURZACH Care and can be provided as part of inpatient rehabilitation. Outpatient therapies are available on request and subject to availability.

Arrival is possible from Monday to Sunday from 1:30 p.m. onwards.

No. You can stay as long as you like.

Yes. Please contact reception with your request.

Yes. This allows you to get in and out of your car safely. Our porter will take your luggage to your room. To ensure that emergency vehicles can access the hotel at any time, we ask that you keep your parking time as short as possible. There are plenty of free parking spaces next to the hotel.

Yes, we offer a limousine service. Our chauffeur will pick you up and drop you off right outside your front door and also take care of your luggage, ensuring you have a carefree arrival and departure. The same applies if you are coming to us directly from hospital.

On site, you can conveniently pay by credit card (Visa, Mastercard, Maestro), Postcard, TWINT or, on request, by invoice.

Unfortunately, pets are not permitted in the building for hygiene reasons, as we operate in the medical sector. However, dogs are welcome in the Rigi Restaurant and on the restaurant terraces.

Our shuttle bus runs to and from the city according to a fixed timetable from Monday to Saturday. You can hop on and off as you please, and the service is free of charge. Please check the current timetable, as changes are possible at any time. Seating is limited.

The two barriers (east and west entrances) open automatically when you drive up in your car. Restaurant guests and visitors to our guests receive a free token for the exit at reception.

Yes, all hotel guests are welcome. We are a 4-star superior hotel in Lucerne and a member of HotellerieSuisse. As we specialise in older guests, we also offer medical services if required.

We have three restaurants open to the public. We recommend that you reserve a table.
The Pilatus restaurant in the main building is decorated in Art Nouveau style and serves all three meals. The Rigi restaurant is located in the hotel lobby, is open all day and has a wonderful terrace. The Panorama restaurant with its spacious terrace is part of the Sonnmatt residence and is open during the day (no evening meals).

Sonnmatt Luzern AG was founded in 1908 and is an independent company that also owns the properties. We operate a 4-star superior hotel and a retirement home. We specialise in older guests and offer services in the areas of holiday hotels, hotel stays with care, spa stays, long-term care and residential living.

ZURZACH Care operates numerous rehabilitation clinics and outpatient centres in Switzerland that specialise in neurological, musculoskeletal, internal oncological and psychiatric-psychosomatic rehabilitation. ZURZACH Care Rehaklinik Sonnmatt Luzern is our tenant and cooperation partner. It operates a rehabilitation clinic in Sonnmatt, Lucerne, which focuses on musculoskeletal and neurological rehabilitation.